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Restaurant Manager

2 months ago

Lakeland, Florida, United States Chick-fil-A Full time
Job Summary

We are seeking a highly motivated and experienced professional to lead our restaurant team as a Director. As a key member of our management team, you will be responsible for setting the vision for store operations and implementing both Front of House and Back of House operational processes.

Key Responsibilities:

  • Align with our company mission to build a team who cares for and exceeds customer expectations.
  • Set the example through servant leadership and inspiring excellence.
  • See and shape the future of our restaurant by driving business growth and development.
  • Engage and develop team members, team leaders, assistant managers, and managers to achieve business objectives.
  • Reinvent continuously by identifying opportunities for improvement and implementing changes to increase efficiency and productivity.
  • Value relationships and results by working with others to achieve goals.
  • Embody our core values and implement them in all aspects of the business.
  • Implement and improve Front of House and Back of House playbooks to increase food safety, productivity, and sales.
  • Establish a training program that challenges employees in their personal and professional lives.
  • Create team schedules and manage inventory to ensure efficient operations.
  • Enhance the hiring process to continually improve qualified staff.
  • Conduct regular meetings with managers and team leaders to discuss business performance and goals.
  • Maintain high standards of food safety, food quality, and customer service.

Success Factors and Measurements:

  • Labor productivity - top 20% of the chain.
  • Food safety - safe visit score (1), daily safe critical (3 per day).
  • Food quality - Q.I.V. visit 95 or above, follow recipes 100%, E.R.Q.A.'s (1 per day).
  • Food cost under ~1% gap.
  • C.E.M. scores - top 20% of the chain.
  • Maintain top 20% of the chain in sales growth and customer experience.

Benefits:

  • Competitive pay.
  • College scholarships.
  • Chick-fil-A Family Plan Health Insurance.
  • Vacation - begins after the first year of being a director and is equal to years of employment (i.e. 1 week per 1 year of employment up to 4 weeks).
  • Bonus opportunities available.
  • Sundays off.
  • Life insurance.

We offer a positive and people-focused work environment that fosters teamwork and leadership development. Our restaurant is locally owned and operated by an independent franchised Operator who invests in the future of their team members and gives back to their community.