Customer Service Representative
1 month ago
We are seeking highly motivated and detail-oriented individuals to join our team as Customer Service Agents. As a key member of our emergency response team, you will be responsible for monitoring alarm signals, responding to emergencies, and providing exceptional customer service.
Key Responsibilities:
- Monitor alarm signals and respond to emergencies in a timely and professional manner
- Communicate effectively with customers, emergency responders, and other stakeholders
- Document incidents and follow standard operating procedures
- Participate in ongoing training and professional development to enhance skills and knowledge
Requirements:
- High school diploma or equivalent
- Minimum 6 months of customer service experience; call center experience preferred
- Excellent communication and problem-solving skills
- Ability to work efficiently under pressure and meet deadlines
What We Offer:
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A fun and interactive training environment
- A Completion Bonus Program with up to 3 bonuses in the first year
Work Schedule:
Multiple shifts available, including 2nd and 3rd shifts. Full-time and part-time opportunities available.
Johnson Controls is an Equal Opportunity Employer.
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