Customer Service Representative

4 days ago


Bloomington, United States Labor Solutions, LLC Full time
Job Overview

Job Summary:

Labor Solutions, LLC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers, handling orders, service requests, and returns, and promoting our products and services.

Key Responsibilities:

  • Answer and direct calls using a multi-line phone system.
  • Manage front desk sign-in procedures for visitors.
  • Accurately enter orders, service requests, and returns into our system.
  • Inform customers about pricing, availability, and potential delays.
  • Explain warranty policies.
  • Address invoice inquiries and redirect as needed.
  • Research and resolve customer issues.
  • Assist other departments as needed.

Requirements:

  • High school diploma or equivalent.
  • At least 3 years of customer service experience.
  • Intermediate skills in Microsoft Word and Excel.
  • Proficient in English (reading, writing, and speaking).

Preferred Qualifications:

  • Experience with international shipping.

Skills:

  • Fast, accurate data entry skills (including 10-key).
  • Professional communication by phone and email, even in stressful situations.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Strong organizational, listening, and business communication skills.
  • Self-motivated and able to work independently with minimal supervision.

About Labor Solutions, LLC:

Labor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.



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