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Event Services Coordinator

2 months ago

Denver, Colorado, United States The Brown Palace Hotel and Spa Full time

About Us:
The Brown Palace Hotel and Spa, Autograph Collection, has been a hallmark of exceptional service since 1892. We invite you to be part of a luxurious experience in Downtown Denver, where our 243 unique guestrooms and suites, six distinctive dining venues, a boutique spa, and nearly 20,000 square feet of meeting space cater to both adventurous travelers and corporate leaders alike.

As a member of our esteemed team, you will enjoy numerous benefits, including discounted RTD Eco Pass, complimentary employee meals, and special rates for friends and family. We are committed to fostering a diverse and inclusive workplace, encouraging all qualified candidates to apply, regardless of whether they meet every single requirement listed.

We value military experience and welcome all qualified military candidates to submit their applications.

Position Overview:
In this role, you will be responsible for orchestrating memorable conferences and ensuring client satisfaction through proactive communication, meticulous planning, and effective team leadership.

Key Responsibilities:

  • Comprehend the monthly forecasting and annual budgeting processes.
  • Enhance meeting planner evaluation scores by implementing strategies that exceed expectations.
  • Maximize room rental revenues.
  • Foster long-term client relationships to encourage repeat business.
  • Engage actively in industry organizations such as NACE and MPI.
  • Exhibit strong sales techniques, including closing and negotiation skills.
  • Conduct hotel site inspections and deliver compelling client presentations.
  • Demonstrate creativity in developing innovative setups, menus, and functions for groups.
  • Collaborate closely with the banquet department to ensure seamless event execution.
  • Oversee the coordination and ongoing evaluation of operations related to events.
  • Manage audio/visual equipment as a profit center.
  • Utilize computer software, including Delphi, Word, and Excel, proficiently.
  • Monitor group room blocks and generate detailed resumes for operational departments.
  • Work with external vendors to guarantee client satisfaction for all events.
  • Adhere to attendance policies and maintain regular availability.
  • Perform other job-related duties as assigned.

Qualifications:

  • Prior experience in hospitality, particularly in catering sales, is essential.
  • A minimum of one year of experience in the hospitality industry is required.
  • Experience in a hotel of similar size and quality is preferred.
  • A High School Diploma is required; a Bachelor's Degree is preferred.
  • Proficiency in computer applications, including Microsoft Word, Excel, and Delphi.
  • Understanding of sales strategies, revenue management, and peer motivation.
  • Familiarity with hotel features, benefits, and competitive landscape.
  • Ability to execute effective action plans.
  • Knowledge of hotel operations, including marketing, safety programs, and budget forecasting.
  • Capability to work efficiently under pressure and meet deadlines.
  • Strong verbal and written communication skills, adaptable to various audiences.

Benefits:
HEI Hotels and Resorts is dedicated to offering a comprehensive benefits program that supports your physical, mental, and financial well-being. We provide competitive medical and dental insurance, vision coverage, and generous vacation, sick leave, and holiday policies. Additional benefits include pet insurance, life insurance options, and a 401(k) savings plan with matching contributions. Specific details and eligibility for these programs may vary.

Compensation: The compensation range for this position is competitive and commensurate with qualifications and experience.