Nourish Bilingual Intake Associate

5 days ago


New York, New York, United States NY Common Pantry Full time
Job Summary

We are seeking a highly skilled and bilingual Nourish Intake Associate to join our team at New York Common Pantry in Bronx, NY. As a key member of our Senior Nutrition Programs team, you will be responsible for providing exceptional customer service to our senior clients, ensuring their needs are met, and providing them with the necessary support to access our food assistance programs.

Responsibilities
  • Conduct intake interviews with senior clients to assess their eligibility for our food assistance programs.
  • Process and manage client data, ensuring accurate and timely entry into our web-based software, Link2Feed.
  • Provide front desk coverage and assist with various tasks as needed, including data entry, filing, and reception duties.
  • Travel to different office locations, NYCHA development houses, and community centers throughout the four boroughs to provide services to our clients.
  • Maintain high professionalism and respect with clients, site managers, and team members, providing exceptional customer service and support.
  • Work collaboratively with the team to achieve program goals and objectives, ensuring seamless delivery of services to our clients.
Requirements
  • A High School Diploma or Equivalent is required.
  • Full professional proficiency level in English and Chinese is required.
  • Ability to lift up to 30 lbs is required.
  • Self-starter, detail-oriented, and excellent interpersonal skills, with the ability to multitask and work in a fast-paced environment.
  • Commitment to helping the communities in need and NYCP's work and mission.
  • Proficient in Microsoft Office Suite and Google Drive.
  • Experience working with a diverse population is a plus.
Benefits
  • Paid time off, including Vacation, Personal, and Sick.
  • Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance.
  • Paid Holidays.
  • 403(b) Retirement Account.
  • Employer Paid Life Insurance, Short-Term, and Long-Term Disability.
  • Pre-tax Transit benefits.
  • Voluntary Pet Insurance.


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