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Retail Sales Consultant for Xfinity

2 months ago

Mt Pleasant, South Carolina, United States Comcast Full time
Company Overview

Comcast is a leader in the media and technology sector, driving innovation to deliver exceptional entertainment and online experiences. As a Fortune 50 company, we create diverse career opportunities across various locations and disciplines.

Our remarkable team is at the forefront of change, bringing cutting-edge products and services to millions of customers daily. If you are passionate about teamwork and eager to be part of a revolutionary vision in media and technology, we invite you to explore your career potential with Comcast.

Position Summary

The Retail Sales Consultant is responsible for engaging with customers to provide expert advice on our products and services. Utilizing your knowledge and skills, you will create a world-class sales and service experience while working under moderate supervision.

Key Responsibilities
  • Enthusiastically represent our products and services, showcasing and demonstrating their features to customers.
  • Adopt a customer-first approach, actively listening to customer needs and offering tailored solutions.
  • Meet and exceed sales and customer experience objectives.
  • Facilitate comprehensive onboarding for customers, ensuring they understand how to utilize and manage all company offerings.
  • Perform various operational and administrative tasks as required.
  • Collaborate with customer care teams to resolve customer inquiries effectively.
  • Exhibit professionalism and integrity in all interactions with customers and team members.
  • Adhere to all company policies and retail operational procedures.
  • Complete required training and participate in team meetings and learning sessions.
  • Understand the sales compensation plan and its key components.
  • Maintain a flexible schedule, including evenings, weekends, and holidays, as needed.
  • Be able to lift up to 25 pounds and remain active throughout the workday.
Expectations for All Employees
  • Embrace our Operating Principles and use them as a guide in your work.
  • Prioritize the customer experience by providing seamless digital options and fostering customer loyalty.
  • Be an enthusiastic learner and advocate for our innovative technology and services.
  • Collaborate effectively with team members to achieve collective goals.
  • Engage in the Net Promoter System to enhance employee and customer feedback.
  • Drive results and growth while promoting inclusion and diversity.
  • Act with integrity towards colleagues, customers, investors, and the community.
Compensation and Benefits

The base pay for this position starts at $15.00, with the potential for total target compensation (including commission) of $22.69. Our sales compensation programs offer opportunities for significant earnings based on performance.

Comcast provides a comprehensive benefits package designed to support employees physically, financially, and emotionally. We offer a variety of options tailored to meet your needs.

Education and Experience

High School Diploma or GED is required, along with 2-5 years of relevant work experience.

Comcast is proud to be an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.