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Customer Service Office Coordinator

2 months ago


West Liberty, Ohio, United States Heritage Cooperative Full time
Position Overview

At Heritage Cooperative, we are dedicated to fostering a welcoming and engaging environment for our employees. Our team is our most valuable resource, and we continually seek innovative ways to enhance the work experience for both current and prospective team members. If you embody these values, we invite you to consider joining our team.

KEY RESPONSIBILITIES

Act as a positive ambassador for the Core Values of Heritage Cooperative.

  • Deliver Exceptional Customer Service
  • Uphold the Highest Standards of Integrity and Trust
  • Commit to Continuous Improvement
  • Foster Collaborative Partnerships

Manage incoming phone inquiries and route them courteously and professionally.

Assist and guide walk-in clients with a friendly and professional demeanor.

Stay informed about the correct procedures for billing agronomy products and services.

Maintain accurate records for all sales, invoices, receipts, and transfers for the branch.

Ensure a complete and precise inventory record of all agronomy products.

Oversee and track agronomy supply agreements.

Keep current agronomy pricing lists updated.

Maintain a comprehensive file for customer records related to sales and purchases.

Possess a solid understanding of agronomy software to assist with entering, modifying, and monitoring work orders.

Ensure compliance with ODA recordkeeping and reporting requirements in a timely and accurate manner.

Adhere to all safety protocols to ensure the well-being of oneself, colleagues, and customers.

Perform additional tasks as assigned by your supervisor.

ESSENTIAL QUALIFICATIONS

Willingness to work extended hours and weekends as necessary.

Exceptional Communication Skills.

High level of accuracy and attention to detail.

Outstanding Organizational and Time-Management Abilities.

Proficient in Microsoft Office Suite.

PREFERRED QUALIFICATIONS

Valid Driver's License with a satisfactory driving record.

High School Diploma or Equivalent.

Prior Experience in Agronomy.

WHY CHOOSE HERITAGE?

Competitive Compensation.

401k matching available after six months.

Comprehensive Medical, Dental, and Vision Benefits.

Company-paid Life/AD&D, Short-Term and Long-Term Disability Insurance.

Membership in Farm Bureau.

Paid Holidays, Sick Leave, and Vacation Time.

DISCLAIMER

This job description is intended to outline the primary tasks, duties, and responsibilities of the position. Heritage Cooperative reserves the right to modify or add to these responsibilities at any time, with or without notice.

WORK AUTHORIZATION

Proof of work authorization is required upon employment in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be necessary to verify employment eligibility within three business days of the start date.

AAP/EEO STATEMENT

Heritage Cooperative is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Heritage Cooperative adheres to applicable state and local laws governing nondiscrimination in employment in every location where the company operates. This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Heritage Cooperative strictly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Any improper interference with the ability of Heritage Cooperative's employees to perform their job duties may result in disciplinary action, up to and including termination.