Field Service Technician

4 weeks ago

Dallas, Texas, United States Sharp Electronics (US) Full time

Job Summary

We are seeking a skilled Field Service Technician to join our team at Sharp Electronics (US). As a Field Service Technician, you will be responsible for maintaining a territory of Sharp equipment, ensuring high levels of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

  • Independently service and maintain a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
  • Resolve at least 85% of service calls upon completion of training and territory assignment.
  • Understand and properly perform all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
  • Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
  • Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.
  • Maintains parts inventory and achieves exemplary levels of inventory control and usage.
  • Completes all required administrative functions in an accurate and timely manner.
  • Cooperates with fellow workers and management to achieve Branch service goals.
  • Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.

Qualifications

  • 1-3 years of experience in copier repair or repair and maintenance of electronic equipment.
  • High School Diploma or equivalent mandatory.
  • Technical vocational schooling preferred (electronics or electro-mechanical).
  • Must possess Comptia A+ certification.
  • Must possess strong communication skills, excellent customer service skills, and mechanical aptitude.
  • Must successfully complete Sharp equipment pre-testing and training.
  • Knowledge of Windows and Microsoft Office software products preferred.
  • Valid Drivers License, and Automobile insurance within company guidelines.

Physical Demands

  • Must be able to travel locally on a daily basis to various customer sites.
  • Requires frequent kneeling and bending and considerable use of hands and tools.
  • Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
  • Exposure to live electrical circuits.
  • Exposure to extreme environmental conditions.

About Us

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation.

We offer a comprehensive benefits package, including flexible hybrid work schedules, comprehensive healthcare plans, 401k retirement plan, and employee assistance plan.

Apply now to join our team and take advantage of these benefits and more

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