Front Office Team Lead

1 day ago


New York, New York, United States Conrad Hotels & Resorts Full time
We are seeking an experienced Front Office Team Lead to join our Conrad New York Downtown team. In this role, you will oversee the daily operations of our Front Desk, Guest Services, PBX, Bell, and Door departments, ensuring exceptional guest experiences and driving revenue growth. Key responsibilities include managing front office operations, monitoring team member performance, and ensuring compliance with company standards. If you have 1+ years of hotel front office management experience and are available to work a variety of shifts, including overnights, we encourage you to apply. Our benefits package includes a competitive salary range of $67,600, health insurance, career growth opportunities, and more. A luxury hotel background is preferred, as is experience managing in a unionized environment. To learn more about this opportunity and our company culture, visit Hilton's website.

Responsibilities:
  • Direct and administer Front Office operations to deliver outstanding guest service and financial profitability.
  • Develop team member performance through supervision, scheduling, counseling, and evaluations.
  • Implement up-selling techniques to promote hotel services and facilities.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies.

Benefits:
We offer a comprehensive benefits package, including:
  • Health insurance
  • Career growth and development
  • Team member resource groups
  • Recognition and rewards programs
  • Go Hilton travel discount program
  • Best-in-Class Paid Time Off (PTO)
  • Supportive parental leave

About Us:
Since 1919, Hilton has been a leader in the hospitality industry, offering business and leisure travelers the finest in accommodations, service, amenities, and value. Our vision is to 'fill the earth with the light and warmth of hospitality,' and we strive to create remarkable experiences for our guests every day. Join us and become part of a diverse and inclusive team that values mental and physical wellbeing. Apply now for this exciting opportunity to grow your career in hospitality

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