Field Care Coordinator

6 days ago

Bellevue, Washington, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization that is revolutionizing the way people receive medical care. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and enjoyable.

The Opportunity

We are seeking a highly skilled and compassionate Field Care Coordinator to join our team. As a Field Care Coordinator, you will play a critical role in supporting our patients with care outside of the traditional clinic setting. You will work closely with our patients and their families to facilitate telehealth visits, conduct clinical assessments, and provide education on how to use technology to coordinate care.

Key Responsibilities:
  • Facilitate telehealth visits in patients' homes, using technology to ensure the provider has a complete view of the living situation and to ensure the patient exam can be completed via video.
  • Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider in the home and to ensure patients understand their care plan.
  • Clinical duties may include providing best-in-class telehealth setup services, performing and assisting with extended scope duties such as clinician-guided physical exams, health status screenings, non-blood specimen collection, spirometry, retinopathy, EKGs, and vitals.
  • Coordinate care with patients, families, and other outside care teams (specialists, home health, etc.) as needed.
  • Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
  • Assist patients and their families to fully participate in healthcare services, as well as navigate and use community services or other resources in support of their goals.
  • Assist patients with completion of applications for accessing eligible benefits and resources.
  • Participate in the daily operations of the High Risk Care Team, such as answering incoming phone calls, responding to emails, and facilitating supports for transitions of care services.
  • Teach patients and family members to connect with their care teams via technology.
Requirements:
  • At least 1 year of experience working in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience.
  • Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required.
  • Strong written and verbal communication skills; Spanish speaking is a plus.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care.
  • Clinical skills in performing basic vitals and clinical assessments preferred.
  • Experience facilitating access to community resources or social service agencies preferred.
  • Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over Zoom, and using multiple software systems simultaneously; experience with Mac iOS, Google Suite preferred.
  • Must have access to an independent means of safe and reliable transportation as well as the ability to travel house to house throughout the day; mileage will be reimbursed at the IRS/Federally established rate.
Benefits

We offer a comprehensive benefits package that includes:

  • Competitive medical, dental, and vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • 401K match.
  • Opportunity to participate in company equity programs.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid life insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

We are an equal opportunity employer and welcome qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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