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IT Project Coordinator

2 months ago

Washington, Washington, D.C., United States NIRA, Inc. Full time
Job Overview

Position: IT Project Coordinator

NIRA, Inc. is seeking an IT Project Coordinator to provide essential IT and logistical assistance for a significant FAA Directorate. This role involves supporting both on-site and remote federal personnel, requiring a strong capacity for independent work as well as collaboration within a team environment. The position operates in a hybrid work setting.


Key Responsibilities:

  • Assist new federal staff in acclimating to their respective teams and programs.
  • Manage the preparation, submission, and tracking of all IT Service Requests related to onboarding, offboarding, or transfers for FAA personnel and contractors.
  • Facilitate the submission of hardware and software requests through the FAA IT process.
  • Deliver technical assistance to employees, addressing hardware and software challenges, and responding to IT-related inquiries.
  • Support federal employees in requesting wireless devices and monitor the status of their delivery.
  • Resolve logistical and IT delivery challenges in collaboration with FAA IT staff.
  • Assist in on-site space planning by identifying available areas, maintaining seating charts, and coordinating with FAA Facility Management for new hires and employee relocations.
  • Develop and revise IT Standard Operating Procedures (SOPs).
  • Provide basic training on available IT tools and systems as necessary.
  • Offer general administrative support, including data entry and system access management.
  • Act as a communication bridge between the Directorate and various Program Offices, ensuring effective dialogue and problem-solving.
  • Carry out additional duties as assigned.

Qualifications:

  • Bachelor's degree required.
  • A minimum of 5 years of relevant professional experience.
  • Fundamental understanding of computer hardware, software, and troubleshooting methodologies.
  • Strong problem-solving abilities and communication skills.
  • Proficiency in Microsoft Office Suite.
  • Capacity to work both independently and collaboratively within a team framework.

NIRA offers a competitive compensation package, including employer-funded health, life, and disability insurance, as well as a 401(k) plan with immediate employer matching contributions.