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Mortgage Operations Team Leader
2 months ago
As a key member of the management team at Golden Empire Mortgage Inc, the Branch Operations Supervisor plays a vital role in overseeing the daily functions of mortgage operations. This position is responsible for guiding subordinate staff in their daily responsibilities while ensuring the smooth execution of all lending activities, including funding, processing, and closing.
Key Responsibilities
- Oversee daily team operations to ensure efficient production and processing activities, maintaining accurate documentation and effective resource management.
- Direct the team in managing complex transactions and resolving business challenges, ensuring high-quality service delivery.
- Administer team assignments, track progress, and uphold schedules while fostering professional development among team members.
- Conduct hiring, training, coaching, and performance management of team members to build a competent workforce.
- Ensure compliance with all regulatory requirements and educate staff on standards to mitigate potential delays in loan processing.
- Provide training on internal systems, branch logistics, and procedural guidelines to enhance employee performance.
- Address and resolve issues related to loan files, reviewing and approving documentation for accuracy and completeness.
- Stay informed on mortgage industry regulations and recommend necessary updates to internal policies and procedures.
- Perform additional duties as required to support branch operations.
Qualifications
- High School Diploma or equivalent, with a minimum of 3 years of supervisory or team lead experience in the mortgage sector.
- Proficient in Microsoft Office Suite, including Excel and Word.
- Strong organizational, planning, and time management skills.
- Excellent customer service and professionalism.
- Comprehensive understanding of lending compliance and regulations.
- Effective oral and written communication abilities.
- Maintain an in-depth knowledge of company programs to ensure compliance throughout the loan process.
- Familiarity with FHA/VA regulations and investor underwriting guidelines.
- Operational expertise in residential lending processes.
- Ability to work independently while maintaining confidentiality.