Information Technology Support Specialist

2 weeks ago


Savage, Maryland, United States General Dynamics Information Technology Full time
Job Title: Information Technology Support Specialist

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Job Summary:

As an Information Technology Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.

Key Responsibilities:
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Requirements:
  • Required Experience: 5 years of related experience
  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
  • Maintains current knowledge of relevant technology as assigned
  • Location: On-Site in Annapolis Junction, MD
  • US Citizenship Required
What You'll Need to Succeed:
  • CompTIA Security - CompTIA certification
  • TS/SCI w/Poly security clearance level
About GDIT:

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously.



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