Referral Liaison
4 weeks ago
The Referral Liaison represents Aveanna in the community as the point of contact and facilitator for referrals received through electronic referral systems. This role is responsible for monitoring electronic referral systems for assigned locations and accepting or declining referrals based on guidance provided by location or area leadership. The Referral Liaison will also utilize inside sales tactics to develop connections with discharge planners and drive additional referrals.
Key Responsibilities:
- Identify and optimize electronic referral systems for assigned locations to facilitate and drive referrals.
- Monitor electronic referral systems for new referrals and timely accept or decline referrals based on guidance provided by location or area leadership.
- Work with location leadership and outside sales teams to manage and optimize the flow of referrals.
- Notify location, outside sales, and intake personnel of new referrals via email and instant messaging.
- Gather and send referral information and documents to the intake team for processing into the electronic medical records system.
- Obtain and document contact information and customer data on discharge planners and other referring individuals for inside sales activities.
- Utilize inside sales tactics to engage and develop connections with referral sources and drive additional referrals.
- Add or update customer data and documents inside sales activities as needed in the company's Customer Relationship Management (CRM) system.
- Ensure all communications with referral sources and internal teams meet Aveanna's customer service requirements and expectations.
- Work with location and sales leadership to develop strategic plans for growth and identify opportunities for driving additional referrals.
- Participate in sales blitz campaigns and occasionally partner with outside sales personnel to make in-person sales calls.
- Inform operations and sales leadership of any barriers or potential obstacles to accepting referrals.
- Participate in on-call rotation to cover after hours and weekends as needed.
- Meet or exceed monthly qualified admission targets and work to ensure assigned locations meet admission goals.
- High School Diploma or GED; bachelor's degree preferred.
- Two (2) or more years of inside sales or online customer service experience.
- Ability to work from home with reliable high-speed internet and sufficient workspace for multiple monitors.
- Willingness to participate in after hours and weekend on-call rotations.
- Residency in a state where Aveanna currently operates.
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