Peer Support Specialist

7 days ago

Lorain, Ohio, United States Riveon Mental Health and Recovery Careers Full time
Job Description

Job Summary:

The Warmline Peer Support Specialist will provide support, resource referrals, non-judgmental listening, and shared experiences of hope and recovery to callers. The Warmline is a confidential, consumer-run telephone service and is perfect for those just needing someone to talk to who understands what they are going through.

Key Responsibilities:

  • Participate in in-service programs at the Recovery Center to improve knowledge and skills
  • Attend The Nord Center Orientation and Emergency Stabilization Service's mandatory trainings and certification
  • Timely and thorough documentation
  • Conduct Customer Satisfaction Surveys
  • Follow-up with consumers requesting outreach calls
  • Attend all staffing/support meetings for the Warmline
  • Consult with departmental leadership team regularly
  • Immediately connect individuals in crisis situations to Emergency Stabilization Services
  • Maintain confidentiality

Requirements:

  • In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients' rights, confidentiality, and health and safety issues.
  • Must exhibit sensitivity to different cultures.
  • Must be able to work independently and handle confidential material discretely.
  • In addition, the employee must be able to interface with other departments within the center.

Working Conditions:

  • Almost all time is spent in an office environment.
  • The employee will be required to sit for extended periods and will spend much of his/her time using a telephone and working on a computer.
  • Must be able to bend, stoop, walk, and lift and push minimal loads at various times.
  • The employee should have close vision ability and excellent language and speaking skills.

Requirements/Qualifications:

  • The Warmline Peer Support Specialist must be at least 2 years in recovery with mental illness, certified as a Peer Specialist and willing to work from a position of lived experience.
  • The individual must be familiar with and adhere to recovery principles and demonstrate the ability to support others in emotional situations.
  • Must have high ethical standards and boundaries.
  • Must also be available to work evenings and weekends.

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