Sales and Customer Service Representative

1 week ago


Murrieta, California, United States Massage Envy Full time
About Massage Envy

Massage Envy is a leading provider of massage and wellness services, dedicated to enhancing the well-being of our clients. We're seeking a highly skilled and customer-focused Sales and Customer Service Associate to join our team.

Job Summary

The Sales and Customer Service Associate will be responsible for delivering exceptional customer service, advocating the value of Total Body Care, and supporting clinic operations. This role requires a strong ability to multitask, manage multiple priorities, and foster positive guest relationships.

Key Responsibilities:
  • Deliver exceptional customer service, ensuring every individual feels valued and understood.
  • Advocate the value of Total Body Care, educating clients on our new and expanded services, enrolling them in the Massage Envy Wellness Program, scheduling future services, and encouraging homecare retail purchases based on expert recommendations.
  • Support clinic operations by warmly greeting clients, managing appointments, addressing queries via phone or email, and ensuring smooth clinic flow.
Requirements:
  • Proficient in critical thinking and computer operations.
  • Skilled in multitasking and managing multiple priorities effectively.
  • Exceptional interpersonal skills to foster positive guest relationships.
  • Ability to take ownership and demonstrate initiative.
  • Aiming for top performance in all aspects of the role.
  • Minimum age requirement: 18 years with a high school diploma (or equivalent).
  • Prior retail or sales experience preferred.
Perks and Compensation:
  • Competitive starting pay: $16.25 - $16.75/hr with commissions paid out on every membership & monthly team bonuses.
  • Comprehensive healthcare coverage, encompassing medical, dental, and vision plans.
  • Robust 401(k) benefits to secure your future.
Our Culture and Support:
  • Seasoned leadership dedicated to YOUR success.
  • Recognition programs, such as the Sales Associate of the Year award.
  • An inclusive, caring community that celebrates uniqueness and shares knowledge.

At Massage Envy, we're committed to creating a positive and supportive work environment that fosters growth and development. If you're passionate about delivering exceptional customer service and promoting wellness, we encourage you to apply for this exciting opportunity.



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