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Customer Service Representative

2 months ago

Rockaway, New Jersey, United States Spectrum Staffing ServicesHRStaffers Inc. Full time
Job Summary

Spectrum Staffing Services/HRStaffers Inc. is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and resolving customer complaints in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve customer complaints, and provide follow-up support to ensure customer satisfaction.
  • Order Processing: Process customer orders, prepare order acknowledgments, and maintain accurate records of customer interactions.
  • Problem Resolution: Identify and resolve customer complaints in a timely and professional manner, working closely with internal teams to resolve issues.
  • Communication: Communicate effectively with customers, sales representatives, and internal teams to ensure seamless communication and resolution of customer issues.
  • Quality Assurance: Maintain accurate records, adhere to quality standards, and continuously improve processes to ensure exceptional customer service.
Requirements
  • Education: High School Diploma or Associate Degree with two years of related experience and/or training, or equivalent combination of education and experience.
  • Skills: Excellent communication and problem-solving skills, attention to detail, and ability to work in a fast-paced environment.
  • Software Proficiency: Proficient in Order Processing software, Word Processing software, Spreadsheet software, Internet software, Project Management software, and Contact Management systems.
Benefits

$25/hour compensation package.