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Program Manager, Senior Center Aging Mastery Program

2 months ago

San Francisco, California, United States On Lok Full time
Job Description

Job Summary:

The Program Manager will be responsible for the management, community engagement, and outreach of the On Lok Day Services programs. This role will supervise a team of frontline staff, manage daily operations, and develop programming and services for ethnically and culturally diverse older adults and adults with disabilities.

Key Responsibilities:

  • Program/Center Management:
    • Supervise a team of frontline staff
    • Manage daily operations, continuous improvement, and evaluation of OLDS programs through data analysis and program measures
    • Develop, plan, and implement programming and services appropriate for ethnically and culturally diverse older adults and adults with disabilities
    • Manage relationships with community partners, vendors, external sites, and citywide programs
    • Develop and implement training and orientations to the programs, services, and applicable policies and procedures for staff and volunteers
    • Perform Manager-On-Duty responsibilities as required in support of the daily operations of the Center and all programs
  • Compliance:
    • Responsible for departmental budget oversight, by monitoring expenses and analyzing financial statements in partnership with OLDS leadership
    • Responsible for reporting on contractual deliverables, and assists in the preparation of grants and foundation reports
    • Responsible for contract compliance, audits, and annual monitoring, per regulatory body
    • Maintain departmental administrative and operational policies and procedures in accordance with regulatory body
    • Responsible for participant safety in programs
  • Strategic Planning & Leadership:
    • Through cause-driven leadership, embody the mission and vision of On Lok by relentlessly pursuing quality of life for seniors and their families in San Francisco
    • Hire, train, supervise, and evaluate program staff and interns
    • Oversee the recruitment, training, recognition, and supervision of independent contractors and volunteers
    • Member of the OLDS Management Team
    • Collaborate with OLDS leadership and Program Managers to improve client services, programs, and engagement
    • Represent On Lok through community presentations, public speaking, and outreach
    • Promote the Senior Center in partnership with the marketing department social media efforts

Supervisory Responsibilities:

  • Manage the department's strategic and operational goals
  • Implement and communicate direction for goals, policies, and strategy for achievement
  • Motivate and lead department staff performance and escalate issues as necessary
  • Strategically and systemically handle staff development and performance
  • Anticipate challenges and put a strategy in place to resolve in a timely manner
  • Align department and employee actions, behaviors, and professional goals with On Lok's mission and goals

Required Qualifications:

  • Bachelor's Degree in related field
  • 1-2 years of management experience
  • Bilingual in English and Spanish
  • Working knowledge of computers and excellent writing skills required
  • Must have access to a car, valid CA driver's license with clean record and proof of insurance

Preferred Qualifications:

  • Certification by the ASFA, ACSM, NSCA, NASM

Benefits:

  • Medical, Dental, and Vision coverage
  • Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
  • Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
  • Pet Insurance and additional discounts
  • Holidays (10 per year), vacation time, sick leave, and long-term disability insurance