Senior Program Coordinator

7 days ago

San Francisco, California, United States Bernal Heights Neighborhood Center Full time
Job Title: Senior Program Assistant - Mobile Services

Join Bernal Heights Neighborhood Center as a Senior Program Assistant - Mobile Services and play a vital role in supporting seniors and adults with disabilities in accessing social services that promote independence and well-being.

Job Summary

The Senior Program Assistant - Mobile Services will work under the direction of the Director of Programs to provide proactive support to active and at-risk seniors in accessing and receiving social services. This role involves providing social services, wellness activities, referrals, and support to seniors and adults with disabilities living in various housing sites in San Francisco.

Key Responsibilities
  • Assist in completing intakes and assessments for incoming participants for the Active Senior Program and complete data entry electronically using the DAAS GetCare system.
  • Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources.
  • Provide direct short-term social services, including completing applications, translations, reviewing correspondence, and arranging for care and other services needed for participants.
  • Evaluate client needs, follow-up, and document progress notes to ensure quality and effective service delivery.
  • Provide administrative support and assistance during programming for activities, field trips, newsletters, translations, and other tasks.
  • Provide outreach to frail at-risk elders and disabled adults with low incomes at the sites to encourage participation.
  • Assist with schedules and coordinates meetings with the advisory board and assists in outreach to increase members on the board.
  • Assist in the implementation of schedules and duties for instructors, whether volunteer or paid.
  • Work with property management to resolve or assist clients with needs at the housing sites.
  • Maintains comprehensive records on the selection, training, and activities of volunteers.
  • Provides recommendations for improvements and alterations of the program as needed.
  • Responds to public inquiries to provide information on the volunteer programs offered at BHNC.
Requirements
  • Two years of prior experience working with seniors and disabled adults preferred.
  • One year of prior experience in outreach, engagement, community work preferred.
  • Experience with Microsoft Office Programs required, including Word, Excel, and PowerPoint.
  • Experience with Google Suite required, including Google Docs, Google Sheets, Google Slides, Google Drive, Google Calendar, and Google Forms.
  • Ability to work in an active setting with staff and volunteers.
  • Ability to work a schedule from 9:00am-5:00pm on Monday-Friday.
  • Ability to provide excellent customer service.
  • Ability to interact with and positively engage people of various social, ethnic, cultural, linguistic, religious, economic, and educational backgrounds.
  • Ability to perform simple addition and subtraction, copying figures, counting, and recording.
  • Ability to observe and troubleshoot issues.
  • Ability to deal with multiple tasks and prioritize accordingly.
  • Desire and ability to work as a member of a team.
  • Ability to maintain confidential and sensitive information.
  • Strong organizational skills with attention to details, consistently able to follow up and follow through on assignments.
  • Ability to lead with initiative.
  • Strong sense of accountability and responsibility.
  • Ability to adapt to changes in a highly energetic work environment.
  • Respond effectively and efficiently to all emergency and disciplinary situations.
  • Ability to de-escalate and respond to crises situations appropriately.
  • Seeks guidance when situations arise that may not be covered by established policies and procedures.
  • Superior verbal and written communication skills.
  • Strong time management and organization skills.
  • Excellent demonstration of interpersonal and collaboration skills.
Benefits
  • Competitive salary based on experience.
  • Employee paid benefits, including medical, dental, life, EAP, generous paid time off, and holidays.
  • Monthly cell phone stipend.
  • Opportunities for professional development and growth.
Work Environment

BHNC is an at-will and equal opportunity employer. We take COVID-19 seriously and do everything possible to protect our staff and community. We require masks, vaccination, or weekly testing by staff and take all COVID precautions necessary.

The work location is the Excelsior Community Center and various sites.

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