Customer Service Representative

4 weeks ago


Billings, Montana, United States SCL Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Care Tech to join our team at SCL Health. As a Customer Care Tech, you will play a critical role in providing exceptional customer service to our patients, families, and healthcare teams.

Key Responsibilities
  • Provide timely and accurate responses to patient and family inquiries, ensuring a positive experience and resolving any issues that may arise.
  • Coordinate and prepare patient records, ensuring accuracy and completeness, and maintaining confidentiality.
  • Assist with scheduling appointments, managing calendars, and coordinating with healthcare teams to ensure seamless care delivery.
  • Operate computer systems, including Lawson, to manage inventory, track supplies, and maintain accurate records.
  • Collaborate with healthcare teams to resolve supply chain issues, ensuring timely delivery of essential medical supplies and equipment.
  • Provide exceptional customer service, responding to phone calls, emails, and in-person requests in a professional and courteous manner.
Requirements
  • High School Diploma or equivalent required; Associate's degree or continuing education preferred.
  • One year of experience in a customer care or healthcare-related role, preferably in a supply chain environment.
  • Knowledge of Lawson or similar inventory management systems.
  • Excellent communication, organizational, and problem-solving skills.
Physical Requirements

This role requires the ability to interact with others, operate computers and office equipment, and remain sitting or standing for long periods. May require lifting and transporting objects, bending, kneeling, and reaching.



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