Branch Operations Coordinator

5 days ago


Delta Junction, Alaska, United States Quality Talent Group Full time
About this Role

We are seeking a highly skilled Branch Operations Coordinator to join our team at Quality Talent Group. As a key member of our Consumer, Small & Business Banking division, you will play a critical role in supporting customer experience and operational activities.

Key Responsibilities
  • Support customer experience by accurately processing and approving transactions, sharing digital solutions, and making introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
  • Support the Branch manager in operational tasks and scheduling
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Support customers and employees in resolving or escalating concerns or complaints
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
  • Identify information and services to meet customers' financial needs
Requirements
  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education
Preferred Qualifications
  • Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Well-organized, independent, and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
What We Offer

As a Branch Operations Coordinator at Quality Talent Group, you will have the opportunity to work in a dynamic and supportive environment. We offer a comprehensive set of benefits, including a 401(k) plan, paid time off, parental leave, and critical caregiving leave. Our team is committed to diversity, equity, and inclusion, and we welcome applications from all qualified candidates.



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