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Delta Branch Operations Coordinator

2 months ago

Delta Junction, Alaska, United States WELLS FARGO BANK Full time
About this Role

Wells Fargo is seeking a highly skilled Branch Operations Coordinator to join our National Branch Network as part of the Consumer, Small & Business Banking division.

Key Responsibilities
  • Support Customer Experience: Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
  • Operational Activities: Complete tasks while minimizing risks under established policies.
  • Transactional and Operational Tasks: Perform routine to moderately complex tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Branch Support: Assist the Branch manager in operational tasks and scheduling.
  • Issue Resolution: Resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Customer and Employee Support: Support customers and employees in resolving or escalating concerns or complaints.
  • Guidance and Judgment: Receive guidance from managers and exercise judgment within defined policies and procedures.
  • Excellent Service: Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
  • Customer Needs: Identify information and services to meet customers' financial needs.
  • Team Motivation: Motivate a diverse team to achieve full potential and meet established business objectives.
Required Qualifications
  • Customer Service Experience: 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications
  • Strong Customer Service: Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
  • Cash Handling: Ability to handle cash and identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Organizational Skills: Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Judgment and Decision-Making: Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Military Experience: Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Retail Compliance: Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Team Motivation: Motivate others to achieve full potential and meet established business objectives.
Job Expectations
  • Flexibility: Ability to work weekends and holidays as needed or scheduled.
  • Eligibility: This position is not eligible for Visa sponsorship.