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Technical Trainer

4 months ago

Annapolis Junction, United States Orbis Operations Full time

Orbis Operations is seeking a Technical Trainer with technical writing experience to support its government customer in Annapolis Junction, MD.

Required Clearance: Active Security Clearance required at the Top Secret (TS)/Special Compartmented Information (SCI) level and appropriate level Polygraph

Role Description:

Develops and/or conducts customized training classes that may include developing on-line training materials. The successful candidate will provide direct user support and response to customers using the tool suite for questions regarding account administration, system, and network status. Support/interface with the customer via the phone, VTC, email, chat, and applicable online presence.

Capabilities:

  • Present training and briefing materials to small and large audiences for multiple tools
  • Assist users with learning tools and applying to workflow
  • Work with user community to identify training needs across the IC and NSA
  • Work with development teams to ensure accuracy of training materials
  • Assist in the development of technical training materials including online web-based training, distance learning presentations, training plans, courses, and training manuals
  • Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications
  • Gather technical information, prepares written text
  • Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.
  • Prepare and maintain operations documentation, user guides and manuals and technical publications
  • Prepare reports, responses, and briefings targeted to a wide range of audiences
  • Coordinate layout and design of documents
  • Ability to apply 508 compliance standards
  • Maintain a current internal documentation library
Desired Experience:
  • SIGINT experience using mission analytic tools
  • Experience with JIRA and Confluence
Qualifications:
  • Current TS/SCI with polygraph required
  • High School diploma or equivalent plus 2 years experience in the IC conducting training of technical materials in classrooms, courses, workshops, and/or seminars; or training users of computer applications in their operational settings
  • Experience as a technical writer


Orbis Operations is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.