Customer Service Representative

4 weeks ago


Canton, Ohio, United States Piedmont Airlines, Inc Full time
About the Role

Piedmont Airlines, Inc is seeking a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient boarding and disembarking process.

Key Responsibilities
  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Load and unload baggage and cargo
  • Operate motorized service vehicles and equipment
  • Guide and park aircraft
  • Perform cabin maintenance tasks
Requirements
  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high-energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
Preferred Qualifications
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs
Work Environment
  • Use of computers, telephones, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Piedmont Airlines, Inc is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental benefits are also available.



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