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Customer Service Associate

2 months ago

New York, New York, United States Pastelcollections Full time

About the Role:

We are seeking a dynamic and motivated individual to join our team as a Retail Sales Associate in our newly opened store. As a key member of our team, you will be responsible for enhancing customer service, driving sales, and increasing profitability.

Key Responsibilities:

  • Process returns, exchanges, and purchases efficiently using the POS system
  • Provide detailed information on customer service policies, including returns
  • Assist customers in-store and over the phone by informing them of promotions and upselling products
  • Demonstrate product knowledge to customers
  • Greet customers warmly and assist with their requests
  • Monitor inventory levels and support stock associates as needed
  • Educate customers on current promotions and advertisements
  • Tag prices on merchandise when required
  • Contribute to daily sales goals and UPT targets

About the Team:

As a Retail Sales Associate, you will play a crucial role in driving sales and providing exceptional customer service. You will work closely with the visual merchandising and marketing teams to bring creative ideas to life, immerse yourself in the local culture, gather diverse feedback, and optimize marketing strategies to maximize results.