Lead Retail Customer Service Associate

4 weeks ago


New York, New York, United States Fedex Ground Full time
Job Summary

We are seeking a highly skilled and experienced Lead Retail Customer Service Associate to join our team at FedEx Office. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, providing expert advice, and ensuring seamless execution of customer orders.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive experience for all customers
  • Take customer orders, provide pricing information, and recommend FedEx Office products and services
  • Manage production flow, ensuring all production orders are completed on time and to the highest quality standards
  • Collaborate with team members to achieve sales and customer satisfaction goals
  • Assist with training and development of new team members
  • Perform other duties as required to support the success of the team
Requirements
  • High school diploma or equivalent education
  • 2+ years of specialized experience in customer service or a related field
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment, under substantial pressure
  • Ability to maintain attention and concentration for extended periods of time
Preferred Qualifications
  • Experience in a leadership or supervisory role
  • Knowledge of FedEx Office products and services
  • Ability to work independently and as part of a team
What We Offer

We offer a competitive hourly rate of $26.03, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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