Phlebotomist - Client Office

2 days ago

Byrnes Mill, Missouri, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a skilled Phlebotomist to join our team at Northwestern Medicine. As a Phlebotomist, you will be responsible for performing phlebotomy and other lab specimen collections, providing patient care, and maintaining accurate records.

Responsibilities
  • Collect blood specimens from patients of all ages, including infants, adults, and geriatric patients.
  • Provide post-phlebotomy patient care, including identifying the need for medical assistance and calling for code as necessary.
  • Review and record refrigerator temperature(s) and QC/QA records, reporting any areas of concern to maintenance for repair.
  • Use manual requisitions and labels to process specimens according to established protocols and policies.
  • Procure blood specimens from patients with mobility issues, such as wheelchair-bound patients.
  • Demonstrate competency in age-related responsibilities and understand the operation and maintenance of equipment pertinent to the job.
  • Follow up with outstanding orders on the manifest log and communicate with client office staff regarding completed or uncompleted draws/charges/results.
  • Request and obtain written physician orders with all required information necessary for lab services requested and accurately order laboratory tests in computer systems.
  • Prioritize tasks and multitask to meet deadlines and maintain a less than 2 percent recollection or cancellation rate.
  • Follow TJC National Patient Safety goals regarding two patient identifiers and handwashing.
  • Present a friendly, approachable, professional demeanor and appearance.
  • Provide accurate information and timely updates to patients and customers.
  • Address questions and concerns promptly or identify the appropriate person or recourse to do so.
  • Demonstrate teamwork by helping coworkers within and across departments.
  • Communicate effectively with others, respect diverse opinions and styles, and acknowledge the assistance and contributions of others.
  • Use organizational and unit/department resources efficiently.
  • Manage work schedule efficiently, completing tasks and assignments on time.
  • Participate in efforts to reduce costs, streamline work processes, and improve and grow services provided.
  • Communicate and notify Laboratory and/or Physician of problems with specimen procurement to ensure optimal care.
  • Provide follow-up on test results to appropriate individuals in a professional and courteous manner.
  • Continuously update on information by reading emails and demonstrate compliance in MediaLab.
  • Maintain a safe work environment, hold self-accountable for safe work practices, and perform all aspects of daily work in a manner that contributes to and ensures an environment of patient safety.
  • Adhere to all recommendations and requirements of the Lab and Hospital Safety Committee.
  • Perform all aspects of patient care in a manner that optimizes patient safety and reduces the likelihood of medical/healthcare errors.
  • Comply with all organizational policies regarding ethical business practices.
  • Perform clerical duties directly related to handling and processing of lab specimens.
  • Perform clerical work, including faxing, printing, filing, reviewing, and verbally releasing laboratory results.
  • Initiate the meeting of responsibilities without prompting and complete tasks independently without immediate supervision.
  • Demonstrate the values of team concept on a consistent basis.
  • Interact with all team members in a professional manner and aid/assist coworkers to complete assigned tasks.
  • Travel to additional sites when needed.
Qualifications

We require a High School diploma or equivalent and Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution, or one or more years of phlebotomy experience in a healthcare setting.

Preferred qualifications include experience performing phlebotomy on a broad range of patient types, experience with processing lab specimens, transferring specimens, and handling a centrifuge, familiarity with medical EMR systems, knowledge of medical terminology, and bilingual skills.

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