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Client Support Specialist
2 months ago
Company Overview
Randstad, a leader in workforce solutions, is collaborating with a prominent global financial services firm to offer an exciting opportunity for customer support professionals. This role is designed for individuals with a background in call center operations or customer service.
Position Details
Salary: $21 per hour
Shift: First
Work Hours: 8 AM - 5 PM
Education Requirement: Bachelor's Degree
Key Responsibilities
• Provide comprehensive and precise responses to client inquiries during calls.
• Ensure high-quality service by delivering effective operational support to both internal partners and external clients.
• Mitigate risks by accurately verifying client identities and adhering to established policies and procedures while proactively identifying potential issues.
• Utilize various applications and tools to navigate policies, clarify product information, and resolve client account issues.
• Exhibit enthusiasm and dedication to enhancing the financial well-being of our customers.
Required Skills
- Proficient Computer Skills
- Basic Software Proficiency
- Client Service Orientation
- Call Center Experience
- Knowledge of Financial Services
Qualifications
- Minimum of 2 years of relevant experience
- Experience Level: Experienced
Randstad is committed to connecting talented individuals with exceptional companies. Our dedicated team will carefully assess your employment needs and strive to align your skills with suitable job opportunities. We offer a range of employment options, including temporary, temp-to-perm, and permanent positions.
Equal Opportunity Employer
Randstad is an equal opportunity employer and welcomes applicants from all backgrounds. We are dedicated to ensuring that our hiring and interview processes are accessible to all candidates. If you require accommodations during your application or interview, please reach out to us.
Compensation and Benefits
The compensation for successful candidates will be determined based on various factors, including education, work experience, job location, specific responsibilities, and certifications. Additionally, Randstad provides a comprehensive benefits package, which includes health coverage, an incentive and recognition program, and 401K contributions, all subject to eligibility.
This job posting is open for a limited time.
