Customer Service Liaison
3 weeks ago
Village Management Services, Inc. is a dynamic organization seeking a highly skilled Customer Service Representative to join our team at Laguna Woods Village.
We are committed to providing exceptional customer service and delivering high-quality community management services to our residents. As a key member of our team, you will play a crucial role in ensuring that our residents receive timely and efficient service, exceeding their expectations every time.
**Key Responsibilities:**
- Answer resident requests for service both by telephone and in person, collecting relevant information and deciding priority, type, etc.
- Enter data into computer systems, scheduling inside residential work to the satisfaction of residents.
- Participate in all customer services-related activities, performing related work as required.
**Requirements:**
- Graduation from high school and considerable experience in customer service, emphasizing heavy phone contact or equivalent combination of education and experience.
- Ability to operate standard office machines and equipment, answer a wide variety of questions and concerns of the public, make fast and accurate decisions, and communicate pleasantly and effectively with residents.
- Knowledge of occupational hazards and safety precautions, practices, systems, and procedures of modern office equipment, and applicable software programs.
**Salary:** $45,000 - $55,000 per year, depending on experience. We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.
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Customer Service Liaison
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