Senior Clinical Operations Manager in Diabetes Education
2 days ago
Sequel Med Tech is a leading medical device company revolutionizing patient care through innovative solutions. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare.
The Senior Clinical Operations Manager will play a key role in supporting and facilitating product education and training for users of Sequel's insulin pump. Responsibilities include ensuring the progression of the training journey for users prescribed our insulin pump technology and serving as a liaison between Sequel and contracted product trainers/centers to coordinate and initiate a seamless product training experience for product users.
Additionally, this position will take on a leadership role within the team as a key contributor to developing training assets, assisting with new COM onboarding, mentoring junior staff, and partnering with cross-functional groups to ensure alignment and support for COM initiatives.
- Support a region comprised of 16 territories
- Regularly monitor and track the progression of the customer training journey for all customers within the region
- Identify bottlenecks to customer training progression and work with field to find solutions
- Ensure that all training documents (including training checklist and therapy settings) are uploaded in Salesforce for each patient for auditing and regulatory tracking purposes
The ideal candidate will have a valid professional license in one or more of the following fields: RN, RD, PA, NP, Pharmacist. Certified Diabetes Care and Education Specialist (CDCES) is preferred. A minimum of 3+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology is required. For the Senior COM, Certified Diabetes Care and Education Specialist (CDCES) is required, and 8+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology is preferred.
Key skills and qualifications include excellent communication and collaboration skills, proven experience demonstrating exceptional attention to detail and accuracy, strong organizational skills with the ability to manage multiple tasks effectively, and analytical mindset with the ability to manage multiple tasks effectively.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
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