Clinical Operations Manager

5 days ago


Manchester, New Hampshire, United States Lifelancer Full time
Job Overview

We are seeking a seasoned Clinical Operations Manager to join our team at Sequel Med Tech, a leading medical device company revolutionizing patient care through innovative solutions. As a key member of our operations team, you will be responsible for supporting and facilitating product education and training for users of our insulin pump technology.

The ideal candidate will have a strong background in diabetes education and a proven track record of coordinating and conducting successful training programs. Your expertise in the technical use of diabetes technology will enable you to effectively communicate with our customers and ensure seamless product adoption.

Responsibilities
  • Support a region comprised of 16 territories by regularly monitoring and tracking customer training journeys, identifying bottlenecks, and implementing solutions to ensure efficient training progression.
  • Ensure all training documents are uploaded in Salesforce for auditing and regulatory tracking purposes.
  • Support customer communication cadence and training as needed, collaborating with field teams to provide a seamless product training experience.
  • Oversee nomination processes for external trainers, facilitate contracting efforts, and manage contract expiration dates.
  • Process invoices and monitor utilization for external trainers to manage budgets effectively.
  • Monitor and track customer training journey progress for assigned customers, identifying unexplained gaps and providing solutions.
Senior COM Responsibilities
  • Participate in the development and implementation of patient training reports, dashboards, and procedures leveraged by the COMs.
  • Serve as a key contributor to the development of patient training and train-the-trainer assets.
  • Actively participate in new COM onboarding and mentor junior staff members.
  • Liaise with Sales, Marketing, Clinical Product, and L&D teams to ensure alignment and support for COM initiatives.
  • Lead contracting efforts for larger, more complex diabetes centers related to external patient training agreements.
Requirements
  • A valid professional license in one or more fields: RN, RD, PA, NP, Pharmacist.
  • Certified Diabetes Care and Education Specialist (CDCES) is preferred.
  • At least 3+ years of experience coordinating and conducting diabetes education with strong technical experience in diabetes technology.
Preferred Qualifications
  • Certified Diabetes Care and Education Specialist (CDCES) required for Senior COM.
  • 8+ years of experience coordinating and conducting diabetes education with strong technical experience in diabetes technology.
  • Demonstrated history of success in previous roles.
  • Medical device industry experience is preferred.
About Us

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment without regard to protected characteristics. We strive to create an inclusive environment that values diversity and promotes career growth.

Benefits and Compensation

We offer a competitive salary range of $90,000 - $110,000 per annum, commensurate with experience, plus comprehensive benefits and opportunities for professional development. If you are passionate about diabetes education and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity.



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