Client Relations Coordinator

6 days ago


West Columbia, South Carolina, United States Streamline Inspection Full time
Delivering Exceptional Customer Experiences

At Streamline Inspection, we're committed to delivering exceptional customer experiences. As a Customer Service Associate, you'll play a critical role in achieving this goal by handling customer inquiries, managing accounts, and analyzing feedback to identify areas for improvement. If you're passionate about delivering top-notch service and have strong communication skills, we'd love to hear from you.

Main Responsibilities

• Respond to customer inquiries in a timely and professional manner via phone, email, and chat.

• Provide accurate information regarding our services to assist customers effectively.

• Manage customer accounts, ensuring all information is up-to-date and accurate.

• Analyze customer feedback to identify trends and areas for improvement.

• Promote our services on social media platforms.

• Utilize CRM software to track interactions and manage customer data.

• Resolve customer complaints efficiently while maintaining a positive attitude.

• Participate in training sessions to enhance and improve service delivery.

Essential Qualifications

• Strong project management skills with the ability to prioritize tasks effectively.

• Excellent verbal and written communication skills are essential.

• Ability to analyze data and provide actionable insights based on customer interactions.

• Proficiency in using CRM tools is highly desirable.

• High school graduate, G.E.D. recipient, or equivalent.

• Strong knowledge of customer interface and interaction.

• Excellent active listening, interpersonal, and communication skills.

Compensation Package: $55,000 - $75,000 per year

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