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Senior Reservations Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Senior Reservations Clerk to join our team at Marriott International Inc. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.
Key Responsibilities- Process all reservation requests, changes, and cancellations in a timely and efficient manner.
- Identify guest reservation needs and determine the most suitable room type and rate.
- Explain guarantee, special rate, and cancellation policies to guests.
- Accommodate and document special requests.
- Answer questions about hotel facilities and room accommodations.
- Follow sales techniques to maximize revenue.
- Communicate information regarding designated VIP reservations.
- Input and access data in reservation systems.
- Respond to any challenges found for accommodating rooming requests.
- Oversee accuracy of room blocks and reservations.
- Input group rooming lists using reservation systems.
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience required.
- License or certification not required.
Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.