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Senior Reservations Coordinator

2 months ago


Grapevine, Texas, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Reservations Clerk to join our team at Marriott International Inc. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine the most suitable room type and rate.
  • Explain guarantee, special rate, and cancellation policies to guests.
  • Accommodate and document special requests.
  • Answer questions about hotel facilities and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Communicate information regarding designated VIP reservations.
  • Input and access data in reservation systems.
  • Respond to any challenges found for accommodating rooming requests.
  • Oversee accuracy of room blocks and reservations.
  • Input group rooming lists using reservation systems.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.
  • License or certification not required.
About Us

Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.