Automotive Client Care Coordinator

1 week ago


Westborough, Massachusetts, United States Herb Chambers Honda of Westborough Full time
Job Opportunity at Herb Chambers Honda of Westborough

We are seeking a motivated and enthusiastic Client Care Specialist to join our Sales BDC team full-time.

The ideal candidate will be responsible for:

Responding to internet leads in a prompt and professional manner to schedule sales appointments.

Receiving inbound sales calls using a call guide to schedule sales appointments.

Maintaining long-lasting relationships with clients via phone, text, email, and video while keeping an accurate database.

Conducting equity mining to target clients who may be eligible to upgrade their vehicle.

Assisting the dealership in achieving its monthly sales objectives by providing exceptional customer service and support.

This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment. The successful candidate must be available to work some nights, weekends, and holidays.

Key Responsibilities Include:

* Respond to online inquiries from potential customers

* Schedule appointments with qualified leads

* Build relationships with existing clients to promote repeat business

* Analyze data to identify opportunities for growth and improvement

To succeed in this role, you should have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. A flexible schedule is required, including evenings, weekends, and holidays.

Our Ideal Candidate Possesses:

* Strong written and verbal communication skills

* Ability to learn quickly and thrive in a fast-paced environment

* Excellent problem-solving and analytical skills

* Self-motivated and performance-driven individual

* Basic MS Office knowledge and computer software proficiency

Salary: Estimated $45,000 - $60,000 per year based on experience and qualifications.

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