Cloud Solutions Engineer

5 days ago


Rochester, New York, United States IT Services Provider Full time

We are a leading managed services company dedicated to providing top-notch IT solutions and support to our clients. Our mission is to deliver exceptional technology services and to ensure our clients' IT infrastructure operates smoothly and efficiently.

As a Cloud Solutions Engineer at Info Advantage, you will be responsible for providing advanced technical support and solutions to our clients, focusing on Azure and Microsoft 365 environments.

Job Responsibilities:
  • Technical Support: Provide advanced technical support for Azure and Microsoft 365 environments, including troubleshooting, configuration, and administration.
  • Cloud Solutions Design: Assist in the design, implementation, and management of cloud solutions and infrastructure.
  • Customer Collaboration: Collaborate with clients to understand their IT needs and provide tailored solutions and recommendations.
  • System Performance Monitoring: Monitor system performance, identify potential issues, and implement corrective actions to maintain optimal system functionality.
  • Issue Escalation: Work with the Level 1 support team to escalate and resolve complex technical issues.
  • Regular System Maintenance: Perform regular system maintenance, updates, and upgrades as needed.
  • Documentation: Document technical processes, procedures, and configurations for internal knowledge base.

You will be working in a fast-paced environment and must be able to work independently and as part of a team.

We offer a competitive salary of $120,000 - $150,000 per year, opportunities for professional growth and development, and a collaborative and supportive work environment.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Proven experience with Azure and Microsoft 365 environments.
  • Relevant certifications such as AZ-104 (Microsoft Azure Administrator), AZ-305 (Microsoft Azure Solutions Architect Expert), or SC-300 (Microsoft Security, Compliance, and Identity Fundamentals) are highly preferred.
  • Strong knowledge of cloud services, virtualization, and enterprise IT infrastructure.

We are an equal opportunity employer and celebrate diversity and inclusion in the workplace.



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