Cloud Engineer, IT Infrastructure Specialist

3 days ago


Rochester, New York, United States IT Services Provider Full time

We are seeking a highly skilled Cloud Engineer to join our team at Info Advantage, a leading managed services company dedicated to providing top-notch IT solutions and support. The ideal candidate will possess strong technical skills, relevant certifications, and a proactive approach to problem-solving.

Job Description:

This is a Level 2 position that involves providing advanced technical support for Azure and Microsoft 365 environments, including troubleshooting, configuration, and administration. The successful candidate will assist in the design, implementation, and management of cloud solutions and infrastructure, as well as collaborate with clients to understand their IT needs and provide tailored solutions and recommendations.

The key responsibilities of this role include:

  • Providing advanced technical support for Azure and Microsoft 365 environments
  • Assisting in the design, implementation, and management of cloud solutions and infrastructure
  • Collaborating with clients to understand their IT needs and provide tailored solutions and recommendations
  • Monitoring system performance, identifying potential issues, and implementing corrective actions to maintain optimal system functionality
  • Working with the Level 1 support team to escalate and resolve complex technical issues
  • Performing regular system maintenance, updates, and upgrades as needed
  • Documenting technical processes, procedures, and configurations for internal knowledge base
  • Participating in on-call rotation and providing after-hours support as required

To be successful in this role, you will require a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Relevant certifications such as AZ-104 (Microsoft Azure Administrator), AZ-305 (Microsoft Azure Solutions Architect Expert), or SC-300 (Microsoft Security, Compliance, and Identity Fundamentals) are highly preferred.

The estimated salary for this position is around $90,000 - $110,000 per year, depending on location and experience. We offer a competitive benefits package, opportunities for professional growth and development, a collaborative and supportive work environment, and flexible work arrangements.

Info Advantage is an equal opportunity employer and we celebrate diversity and inclusivity in the workplace. If you are a motivated and skilled individual who is passionate about cloud computing and customer service, please submit your application today.



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