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Manufacturing Solutions Advocate
2 months ago
We are seeking a seasoned professional to fill the role of Customer Success Manager. This key position is responsible for fostering and expanding relationships with our clients in the manufacturing industry. The ideal candidate will leverage their strong communication skills, strategic thinking, and technical proficiency to understand and meet client needs. They will manage multiple accounts, identify growth opportunities, and ensure exceptional customer service. Their deep understanding of the manufacturing industry and our capabilities will enable them to provide tailored solutions and drive business growth.
Key Responsibilities- Account Management: Manage multiple client accounts, ensuring timely and effective delivery of our manufacturing solutions.
- Growth Opportunities: Identify and pursue growth opportunities, collaborating with cross-functional teams to develop and execute account plans.
- Customer Service: Provide exceptional customer service, handling client issues effectively and maintaining open lines of communication.
- Client Onboarding: Facilitate smooth onboarding processes for new clients, ensuring they are set up for success with our manufacturing solutions.
- Problem-Solving: Collaborate with presales to recommend effective solutions, anticipating potential issues and taking proactive steps to prevent them.
- Educational Background: A bachelor's degree in business, marketing, or a related field is typically required.
- Industry Experience: Significant experience in the manufacturing industry, including understanding the unique challenges, processes, and regulatory requirements.
- Technology Company Experience: 3-5 years working for technology companies serving the manufacturing industry, with a focus on solutions in cybersecurity, cloud and infrastructure, AI, application development, and data.
- Operational Technology: Experience working with and providing solutions for OT devices, systems, and applications such as historians.
- Technical Sales Proficiency: Strong technical sales skills, with the ability to understand and explain solution features at a medium depth level.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to clearly articulate themselves and handle difficult conversations.
- Strategic Thinking: A strategic mindset, with the ability to understand client needs and business objectives.
- Customer Service Skills: Excellent customer service skills, including active listening, empathy, and the ability to handle client issues effectively.
