Tax Office Manager

2 weeks ago


Coal City, Illinois, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our tax office team, you will be responsible for providing exceptional client service and ensuring the smooth operation of our office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in managing daily office operations and ensuring quality service delivery
  • Lead and motivate a team of tax office associates to achieve exceptional client service and quality standards
  • Develop and implement strategies to improve client satisfaction and retention
  • Collaborate with the Multi-Unit Team Leader to identify and address operational issues and implement process improvements
  • Provide coaching and training to tax office associates to enhance their skills and knowledge
Requirements
  • 2+ years of experience in customer service or a related field
  • Proven leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer

As a valued member of our team, you will have access to a range of benefits and opportunities, including:

  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • Comprehensive training and support
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing exceptional service and support to our communities.


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