Seasonal Character Escort ICE

6 days ago

Aurora, Colorado, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and energetic Character Escort and Handler to join our team at Gaylord Rockies Resort & Convention Center. As a key member of our entertainment team, you will be responsible for facilitating entertainment performances by providing exceptional service and guest experience through one-on-one interactions with guests while assisting performers.

Key Responsibilities
  • Assist and accompany Character performers to, on and from assigned areas while maintaining the Special Events Character Handling Guidelines to provide for the safety and physical well-being of Character performers.
  • Encourage, recruit, register, and schedule guests to participate in activities for the live shows, events or performances.
  • Promote a fun, energized and comfortable atmosphere for guests.
  • Provide information to guests about available recreation facilities and activities, including providing tours.
  • Lead and/or perform in live shows following basic scripts and using improvisation during shows as needed.
  • Perform confidently in front of audiences while engaging audience members in live-show activities.
  • Explain and promote the rules and regulations of the facility intended for the safety and welfare of guests.
  • Observe activity in the facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
  • Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
  • Prep for show and clean and maintain recreational equipment and supplies.
Requirements
  • Demonstrated experience in previous roles performing the following:
    • Accurately and consistently portray the pre-determined style, characteristics and mannerisms of each role without any deviation.
    • Perform inside bulky hot costumes for extended periods of time.
    • Maintain size and weight requirements based on costume's pre-determined size.
    • Work with large quantities of groups and children.
    • Stand for an extended periods of time.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Complete safety training and certifications.
  • Display clean and professional uniform and personal appearance.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
  • Verify adherence to quality expectations and standards.
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Move through narrow, confined, or elevated spaces.
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Exposure to outdoor elements, wet and/or humid conditions as well as extreme heat/cold (non-environmental).
  • Work near loud noises, around and in large crowds, and in tight and dark spaces, including in a large costume.
  • Continual use of manual dexterity with frequent use of bi-manual dexterity.
  • Maintain size and weight requirements based on costume's pre-determined size.
  • Wear and carry special events props and gear for long periods of time.
  • Perform inside bulky costume for long periods of time.
  • Identify and distinguish colors.
Preferred Qualifications
  • High school diploma or equivalent.
  • Minimum of 1-year customer or sales experience.
  • Previous public performance, acting, and entertainment experience; experience entertaining children and large groups of people.
Benefits

We offer a competitive hourly rate of $20.00 and a range of benefits, including 401(k) plan, earned paid time off and/or sick leave, and other wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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