Customer Service Representative
17 hours ago
Job Overview
New Orleans - State Farm Agency is seeking a highly motivated Bilingual Customer Service Representative to join our team. As an Agent Team Member, you will be responsible for providing exceptional customer service, establishing customer relationships, and educating customers about insurance options.
Compensation Package
We offer a competitive base salary of $45,000 per year, plus commissions. You will also have the opportunity to receive valuable experience, growth potential, and advancement opportunities within our office.
Responsibilities
- Establish customer relationships and follow up with customers as needed
- Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused review process to educate customers about insurance options
- Maintain a strong work ethic with a total commitment to success each day
Requirements
- Bilingual Vietnamese/English (required)
- Must have Property & Casualty license or be able to obtain
- Must have Life and Health license or be able to obtain
- Prior State Farm experience is a plus
- Excellent interpersonal skills
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Select candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
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