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Social Services Office Assistant

2 months ago

Fort Lauderdale, Florida, United States Childnet Full time

Position Overview:
Paygrade: 1

ChildNet, Inc. is a community-focused, not-for-profit organization dedicated to providing care and support for vulnerable children in our communities. We are a contracted agency with the State of Florida, Department of Children and Families, specializing in case management for children who have faced abuse, abandonment, or neglect. Our organization is nationally accredited by the Council on Accreditation (COA) and employs a dedicated team of over 450 professionals across our locations.

Job Responsibilities:
This role is essential in assisting with the development and organization of departmental initiatives, schedules, and documentation systems. The position also involves participation in special projects aimed at enhancing service delivery.

The following are key responsibilities of the role:

  • Respond to inquiries related to departmental operations and provide resolutions or direct to appropriate resources.
  • Maintain and enhance ChildNet's tracking and reporting systems for complaints, ensuring follow-up on resolutions.
  • Offer administrative assistance to departmental staff, including routing incoming calls.
  • Compile necessary information and documentation in preparation for case assignments and take minutes during unit and staff meetings.
  • Collaborate with other departments to gather information that supports the mission of serving children and families effectively.
  • Perform additional duties as assigned to support the overall objectives of the organization.
Qualifications:

Experience:
  • A minimum of two (2) years of experience in Social Services or a related office environment.
Education:
  • High School Diploma or equivalent is required; an Associate's Degree is preferred.
Key Skills:
  • Ability to make informed decisions while considering the needs of various stakeholders.
  • Awareness and sensitivity to the cultural and socioeconomic backgrounds of the service population.
  • Capability to manage tasks and guide others towards successful completion of objectives.
  • Commitment to delivering high levels of customer satisfaction through effective service delivery.
Equal Opportunity Commitment:

ChildNet is dedicated to providing equal employment opportunities to all applicants, regardless of race, gender, age, religion, color, disability, national origin, or any other status protected by law. We are also a Drug-Free Workplace (DFWP).