Bar Operations Manager

3 weeks ago

Fort Lauderdale, Florida, United States American Social Full time
Bar Manager Job Description

The Bar Manager is a pivotal role at American Social, responsible for overseeing the energy center of our Bar & Restaurant. This individual leads a team of professional bartenders, ensuring every guest has a 5-Star experience. They must be proactive in addressing any issues that arise, maintaining a patient and positive attitude.

Responsibilities:
  • Sources, hires, leads, coordinates, coaches, and directs all Bartenders and Barbacks.
  • Maintains a high level of Guest satisfaction and reacts instantly to anything less than a 5-Star experience.
  • Trains and validates new Bartenders and Barbacks, as well as provides ongoing training and coaching to all existing team members.
  • Schedules Bartenders and Barbacks to budget for proper coverage and effectiveness based on performance.
  • Oversees beverage cost and runs costs to goal or better, achieved through managing standards and holding Bartenders and Department Managers accountable for results.
  • Performs accurate inventories and clearly communicates beverage cost to Leadership.
  • Manages controllable costs to goal and is responsible for the overall bar and beverage P&L results.
  • Produces action plans to achieve desired results and hit all financial goals when opportunities arise.
  • Places orders for liquor, beer, wine, and various bar-related items based on pars and business trends.
  • Places orders for bar smallwares and glassware based on pars.
  • Holds regular department meetings for training and development.
  • Holds team accountability to policies and procedures set forth by American Social.
  • Keeps a clear line of communication within the team, including Managers, Chefs, and the Director of Operations.
  • Responsible for implementing and holding strict standards for safety and sanitation as well as overall bar organization and storage.
  • Understands seasonal and local business trends and creates accurate projections allowing for proper planning of budgets, labor, and beverage costs.
  • Meets with beverage distributors and suppliers to leverage pricing and promotional opportunities.
  • Reviews all beverage-related reports, follows up on issues, and communicates opportunities within the team.
  • Manages the beverage and bar-related back-office accounting and scheduling systems.
  • Performs Ready for Revenue and Quality Checks to ensure the restaurant is properly set, food is properly prepared, equipment is functioning, staffing is correct, and is set up for successful shifts.
  • Works directly with the Event Coordinator on all events, parties, and catering.
  • Works with Marketing on executing PR events, often representing American Social at these events.
  • Holds team members to the proper Image and Appearance Guidelines, including proper hygiene.
  • Monitors guest satisfaction measurements, including Yelp and other reputation management, as one tool to identify successes and challenges.
Ability to:
  • Lead with integrity and respect.
  • Be adaptable to a changing environment.
  • Clearly communicate to all levels of the organization.
  • Manage a team of 12 managers and up to 150+ hourly team members.
  • Hold 1-on-1s and communicate areas of opportunity and development.
  • Bring creative ideas to build sales and overall brand improvement.
  • Work in an organized manner.
  • Multi-task and have a great sense of urgency with changing priorities.
  • Work independently as well as in a team environment.
  • Work under pressure and meet deadlines.
  • Maintain a professional and polished appearance.
  • Follow company budgets and established goals.
  • Succeed in a fast-paced environment.
  • Prioritize projects and solicit direction when necessary.
  • Work nights and weekends.
  • Work assigned scheduled shifts.
  • Fluent in English; able to speak, read, write.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • Ability to transport items up to 30 pounds.
  • Remain in a stationary position for up to 4 hours throughout the work shift.
  • Work 12+ hours shifts as necessary.
Education and Skills:
  • 5 years of Manager experience in a Bar-focused Full Service, High-Volume Restaurant.
  • Strong communication and leadership skills.
  • Experience with back-office and POS systems (Restaurant 365, Hot Schedules, Micros, etc.).
  • Proficient in P&L analysis and various reporting.
  • Advanced organizational skills.
  • Bilingual is a plus.
  • Hospitality Degree is a plus (Associates, Bachelors, Certificates, etc.).
  • ServSafe Certified.
  • Strong knowledge of proper food handling and sanitation standards.
  • Proficiency in Microsoft Office.
  • Must be authorized to work in the United States.

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