Community Liaison

1 month ago


Tacoma WA USA, United States American Property Management Full time
About American Property Management

As a family-owned leader in property management, American Property Management has been dedicated to excellence in multifamily community management for over three decades. With a strong commitment to customer service and a focus on quality, we strive to provide a positive experience for our residents and stakeholders.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Community Consultant. This role will be responsible for touring units with prospective tenants, handling customer and tenant relations, and maintaining knowledge of the current area market.

Key Responsibilities
  • Tour units with prospective tenants and highlight the qualities and selling points of the property/units.
  • Handle customer and tenant relations and ensure all issues are being addressed promptly and with a high level of customer service.
  • Maintain knowledge of the current area market.
  • Prepare and maintain reports for managers.
  • Host community events and ensure they are complying with American Property Management's Quality Standards.
  • Assist residents from beginning to end of the rental process.
What We Offer
  • Competitive starting wages ($23-$25/hour).
  • A company-wide commitment to diversity and inclusion.
  • A positive work environment where employee contributions are valued.
  • A fun culture with team-building activities and events.
  • Comprehensive training programs and development opportunities.
Requirements
  • 2+ years' experience in customer service.
  • 1+ years' experience in the multifamily/student housing industry within the last 10 years preferred.
  • Knowledge of Federal Fair Housing Laws, Landlord/Tenant Laws, and ADA laws preferred.
  • High school diploma or GED required.
  • Demonstrates exceptional attention to detail and organizational abilities.
  • Proficient in effective communication and teamwork.
  • Maintains a positive outlook and embraces a collaborative team approach.
  • Shows responsibility and takes pride in their work.
  • Fluent in English, with strong reading, speaking, and writing skills.
  • Proficient in Microsoft Office applications, including Excel, Word, and Outlook.


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