Retail Operations Manager

2 weeks ago

Omaha, Nebraska, United States Big Grove Brewery Full time
Job Overview

Summary/Objective:

The Retail Operations Manager role is pivotal in overseeing the comprehensive functioning of the establishment. This position holds the ultimate responsibility for guiding team members, enhancing customer satisfaction through exceptional service, and ensuring the financial success of the unit. At Big Grove Brewery, our mission is to enrich the lives of those around us, and this role significantly contributes to that vision through collaboration with team members, patrons, and the community.

Core Values:

Big Grove Brewery is committed to hiring and retaining individuals who embody our core values. These values include:

  1. Establishing a Positive Atmosphere
  2. Commitment to Continuous Improvement
  3. Genuine Care for Others
  4. Encouraging Open Communication
  5. Driven by Passion

You will receive a culture deck that outlines these core values, designed to help you understand our company ethos and determine if your personal values align with ours.

Key Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Oversee all performance aspects of the location.
  2. Ensure an exceptional guest experience, maintaining high standards during opening and closing operations, and guaranteeing that guests enjoy their time from entry to exit.
  3. Communicate effectively and coach your entire team, upholding hospitality standards, core values, and expectations. Provide daily direction to set your team up for success.
  4. Manage event operations with a thorough understanding of all events.
  5. Lead location leadership meetings, addressing issues thoughtfully and providing insights to foster continuous improvement.
  6. Manage personnel effectively, utilizing our tools to communicate, support, and follow through with team members, addressing any employee concerns promptly.
  7. Develop and mentor leaders within your team through ongoing training and coaching.
  8. Responsible for the financial performance of the unit, managing costs, inventories, and labor efficiently while implementing marketing strategies to enhance traffic and revenue.
  9. Cultivate a collaborative and productive work environment through strong interdepartmental communication.
  10. Maintain high standards of facility cleanliness and consistently pass monthly audits.

Competencies:

  1. Team-oriented mindset
  2. Strong Leadership Skills
  3. Integrity and Honesty
  4. Attention to Detail
  5. Excellent Communication Skills
  6. High Emotional Intelligence

As a high-performing member of Big Grove Brewery, you will have the ability to view the business holistically, communicate effectively with all stakeholders, collaborate across departments, address organizational challenges, and achieve objectives while exemplifying our values and culture.

Supervisory Responsibilities:

Accountable for the entire staff at the location.

Work Environment:

This position operates within a hospitality and brewery setting, frequently utilizing cleaning supplies and point-of-sale systems.

Physical Demands:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. This position is active and requires standing, walking, bending, kneeling, stooping, and crouching throughout the day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type and Expected Hours of Work:

This is a full-time position, with hours varying weekly. Expected hours range from 45 to 50 per week, with operations occurring seven days a week during various shifts, including evenings and weekends.

Travel:

Occasional travel may be required for this position.

Preferred Education and Experience:

  1. A minimum of 5 years of demonstrated success in a high-volume restaurant environment in a senior management role.
  2. A passion for the restaurant and brewing industry, coupled with a steadfast commitment to delivering exceptional hospitality.
  3. Strong analytical skills to assess data, identify issues, and guide the team accordingly.
  4. Exceptional people management capabilities, including conflict resolution, coaching, teamwork promotion, and performance management.
  5. Strong business acumen with a proven history of leading operations to achieve sales and profitability goals.
  6. Willingness to adapt to industry changes and company directives.
  7. Excellent communication and interpersonal skills.
  8. Familiarity with restaurant software systems such as Toast, Toast Tables, Kickfin, Sling, etc.

Other Duties:

Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.

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