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Store Operations Manager

2 months ago

Greenfield, United States Great Lakes Ace Hardware Full time
Job Summary

This is a leadership role that oversees the day-to-day operations of a retail store. The General Manager is responsible for maximizing store sales and profitability, managing expenses, and ensuring the store is optimally stocked and merchandised. They must also provide excellent customer service and inspire, influence, and motivate the management team and store associates.

Key Responsibilities
  • Drive store sales by ensuring all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
  • Control and oversee operating costs through proper training of store associates.
  • Analyze and measure business trends, develop and implement plans to maximize sales and meet or exceed goals and objectives.
  • Review and escalate Sales Report and P&L concerns to the District Manager regularly.
  • Maintain accurate inventory through on-hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines.
  • Responsible for creating an environment that deters internal and external theft.
  • Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines.
  • Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company.
  • Provide performance feedback on strengths and opportunities and recognize accomplishments.
  • Delegate responsibilities and tasks to teach and empower associates.
Requirements
  • Five to seven years related management experience and/or training preferred.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
  • Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume.
  • Ability to apply concepts of basic addition, subtraction, multiplication and division.
Work Environment

The work environment is a retail store with moderate noise levels. The associate will be required to walk, use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate will frequently be required to climb ladders and stand and reach with hands and arms. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance.

Great Lakes Ace Hardware is an equal opportunity employer committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.