Crisis Intervention Specialist

2 weeks ago


Chicago, Illinois, United States National Runaway Safeline Full time
Crisis Services Supervisor

The National Runaway Safeline (NRS) is seeking a Crisis Services Supervisor to join our team. As a Crisis Services Supervisor, you will play a critical role in providing trauma-informed, solution-focused crisis intervention, information, and referrals to young people facing crisis, homelessness, or housing instability.

Key Responsibilities:
  • Respond to crisis contacts via our 1-800-RUNAWAY hotline and digital communication platforms;
  • Supervise and monitor volunteers and interns to ensure adherence to NRS standards and high-quality delivery of services;
  • Maintain accurate documentation of crisis communications;
  • Report child abuse and neglect as required by law;
  • Conduct supervisions, listen-ins, and training-related functions for new staff, volunteers, and interns;
  • Participate in all-staff meetings, team meetings, and internal meetings with other staff;
  • Engage in ongoing training and continuing education opportunities;
  • Contribute to continuous quality improvement efforts.
Requirements:
  • Experience working in a social services environment, preferably with crisis intervention;
  • Self-starter with excellent written and verbal communication skills;
  • Strong interpersonal skills, including the ability to build relationships with diverse teams;
  • Ability to prioritize and manage projects, meet deadlines, and adapt to changing needs;
  • Proficiency in Microsoft Office Suite and industry-specific software;
  • Commitment to the mission and operating goals of the National Runaway Safeline;
  • Bilingual Spanish speaking preferred.

NRS is an equal opportunity employer and welcomes applications from individuals with lived experience of homelessness or housing instability. Starting salary for full-time positions is $37,440/year with benefits. Part-time positions are $18/hour. To apply, submit your resume and cover letter to [insert contact information].



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