Customer Service Representative

2 weeks ago


Gastonia, United States Chico's FAS Full time

Job Summary

The Support Associate plays a crucial role in maintaining a customer-focused sales culture. This position is responsible for various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Key Responsibilities:

  • Operational Excellence
    • Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor.
    • Reorganize merchandise as needed to maximize stock space.
    • Ensure new products are properly merchandised and represented in a timely manner.
    • Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and complete store-to-store transfers and Locate requests.
    • Ensure visual packet materials, props, and signage are received and processed in a timely manner, and store stockroom hardware, hangers, sign holders, etc.
    • Participate in pricing changes and markdowns.
    • Alert store management to cash supply needs.
    • Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
    • Assist with boutique cleanliness and organization.
  • Customer Experience
    • Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
  • Teamwork and Growth
    • Promote an inclusive, collaborative approach to problem-solving.
    • Seek personal developmental opportunities and readily solicit feedback.

Requirements:

  • High school diploma or equivalent.
  • Previous stock or cashier experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Able to learn or adapt to technology provided by the company.
  • Must be able to work the majority of the shift standing.
  • Ability to work quickly and within strict timelines.
  • Ability to demonstrate teamwork.
  • Exposure to visual merchandising and product placement techniques desired.
  • Communicate with customers, associates, and management, and wear/communicate with a headset.
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required.
  • Constant walking/standing (67-100% of 8-hour shift).
  • Occasional lifting up to 50 lbs. (1-33% of 8-hour shift).
  • Frequent climbing (34-66% of 8-hour shift).


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