Customer Service Representative
2 weeks ago
Job Summary
The Support Associate plays a crucial role in maintaining a customer-focused sales culture. This position is responsible for various sales operations functions, including merchandise handling, stock processing, and stockroom organization.
Key Responsibilities:
- Operational Excellence
- Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor.
- Reorganize merchandise as needed to maximize stock space.
- Ensure new products are properly merchandised and represented in a timely manner.
- Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and complete store-to-store transfers and Locate requests.
- Ensure visual packet materials, props, and signage are received and processed in a timely manner, and store stockroom hardware, hangers, sign holders, etc.
- Participate in pricing changes and markdowns.
- Alert store management to cash supply needs.
- Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
- Assist with boutique cleanliness and organization.
- Customer Experience
- Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
- Teamwork and Growth
- Promote an inclusive, collaborative approach to problem-solving.
- Seek personal developmental opportunities and readily solicit feedback.
Requirements:
- High school diploma or equivalent.
- Previous stock or cashier experience preferred.
- Must be 18 years of age or older.
- Excellent communication skills.
- Excellent customer service skills.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Able to learn or adapt to technology provided by the company.
- Must be able to work the majority of the shift standing.
- Ability to work quickly and within strict timelines.
- Ability to demonstrate teamwork.
- Exposure to visual merchandising and product placement techniques desired.
- Communicate with customers, associates, and management, and wear/communicate with a headset.
- Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required.
- Constant walking/standing (67-100% of 8-hour shift).
- Occasional lifting up to 50 lbs. (1-33% of 8-hour shift).
- Frequent climbing (34-66% of 8-hour shift).
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