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Warehouse Customer Service Representative
3 months ago
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer's needs.
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Start Time:9:00 AM
Position Summary:
As a full time Warehouse Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests.
The responsibilities of the position include, but are not limited to:
- Willingness to work on the warehouse floor when needed.
- Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
- Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
- Scheduling delivery appointments and handle re-consignments
- Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
- Ensuring the accurate billing of shipments
- Compiling and delivering custom reports; performing daily audits of reports
- Documenting all customer interactions for follow up and record keeping purposes
- Experience in a fast-paced work environment; strong attention to detail
- Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
- Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
- Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays
- Minimum 1 year of prior customer service experience
- Medical, Dental, Vision, and Life Insurance
- 8 paid annual holidays - in addition to vacation and personal time off
- Paid Vacation and Personal Time
- 401(k) with company match
- Weekly pay via Direct Deposit
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
