Health Unit Coordinator

2 days ago

Burnsville, Minnesota, United States Fairview Health Services Full time
Job Summary:

The Health Unit Coordinator is a vital member of our healthcare team, responsible for providing exceptional patient care and administrative support in a fast-paced environment.

Key Responsibilities:
  • Greets patients, visitors, and healthcare professionals in a professional and positive manner.
  • Manages patient charts, coordinates data flow, and shares general hospital information and directions.
  • Answers patient intercoms and call lights promptly and relays requests in a timely manner.
  • Answers phones promptly and courteously, listening to and anticipating customer needs.
  • Protects confidentiality of protected health information while working in a highly visible environment.
  • Orders patient meals per patient procedure daily.
  • Coordinates activities of the unit to support patient care staff.
  • Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.
  • Orders and maintains adequate stock of office supplies.
  • Performs telephone message taking and directs communication in a timely fashion.
  • Effectively uses communication systems for both routine and emergency transactions.
  • Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
  • Interacts with other healthcare team members, patients, and public in a timely and courteous manner.
  • Maintains order and cleanliness within the nursing station desk and supply areas.
  • Works collaboratively with the charge nurse to coordinate scheduling of tests, patient events, lab work, and other department procedures.
  • Works collaboratively with all nursing staff team members.
  • Uses time efficiently and actively participates in the efficiency of the department.
  • Manages medical records and data flow within the unit to support safe patient care processes.
  • Maintains medical records for all patients.
  • Prepares medical records with applicable forms.
  • Requests/acquires medical report information as necessary.
  • Processes patient charts, including admissions, transfers, and discharges.
  • Maintains confidentiality of all information by sharing information only with those who need to know.
  • Uses computer systems to accurately and safely track patient information.
  • Fulfills physician orders.
  • Orders necessary equipment and services, within scope.
  • Checks orders for accuracy.
  • Communicates order changes needed to healthcare providers.
Requirements:
  • 1 year of administrative or customer service experience.
  • Strong computer skills.
  • If you have 2+ years of admin or customer service experience, previous healthcare, pharmacy, or hospitality experience, completed a HUC training program, or have previous HUC experience, it's a plus.
What We Offer:

We believe that our team members who excel in this role exhibit the following characteristics:

  • High standard of creative prioritization skills and priority setting.
  • Shown focus on customer service/patient service with every interaction.
  • Excellent public relations and interpersonal/communication skills.
  • Work as an effective team member to deliver outstanding care.
  • Ability to use appropriate computer applications.
  • Capable of working independently, demonstrating critical thinking skills.
  • Ability to accept change and empower those around you to engage in ongoing process improvement.
  • A solid understanding of Dignity, Integrity, Service, Compassion, and Innovation.

We are an EEO/AA Employer/Vet/Disabled and all qualified applicants will receive consideration without regard to any lawfully protected status.

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