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Admissions Coordinator

2 months ago

Burnsville, Minnesota, United States ABRIA DETOX Full time
Job Summary

We are seeking a highly skilled and compassionate Admissions Coordinator to join our team at Abria Detox. As a key member of our admissions team, you will be responsible for providing exceptional customer service to prospective clients and their families, ensuring a smooth and seamless admission process.

Key Responsibilities:
  • Initial Screening and Assessment: Conduct thorough initial screening assessments to determine the appropriate level of care and eligibility for admission.
  • Admissions Coordination: Coordinate and schedule admissions, including collecting necessary documentation and verifying insurance coverage.
  • Client Communication: Serve as the first point of contact for inquiries about our services, providing compassionate and professional assistance to prospective clients and their families.
  • Documentation and Record-Keeping: Maintain accurate documentation and confidential client records.
  • Collaboration and Communication: Work closely with clinical and medical staff, technicians, and aftercare coordination to ensure a smooth admission process.
  • Post-Admission Follow-Up: Follow up with clients post-admission to ensure a seamless transition and address initial concerns.
  • Referral Development: Maintain relationships and make referrals with other industry programs and professionals, including interventionists, hospitals, treatment centers, clinics, and sober homes.
  • Program Knowledge and Referral: Be knowledgeable and confident on appropriate program fit, including funding options and criteria, referring to partner programs in the event a referral out is necessary.
  • Documentation and Software Management: Document all details and conversations in a variety of software systems.
Requirements:
  • Experience: Previous experience in admissions, front office administration, or a similar role, preferably in a healthcare, substance abuse, or mental health setting.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Compassion and Understanding: Compassion and understanding of the challenges faced by individuals with substance use issues.
  • Technical Skills: Proficiency in electronic medical records (EMR) systems (Alleva) and office software (e.g., MS Office, Excel, OneDrive).
What We Offer:
  • Supportive Work Environment: A supportive and collaborative work environment committed to the highest standards of patient care.
  • Training and Supervision: Training and supervision for all levels of experience.
  • Competitive Compensation: Competitive salary and benefits package.
  • Professional Development: Opportunities for professional development and continuous learning.